Refund policy

RETURN AND REFUND POLICY

Last updated: July 2026

This Return and Refund Policy applies to purchases made from Bea’s Bakehouse.

Trading Name: Bea’s Bakehouse
Website: Beasbakehouse.com
Location: Auckland, New Zealand
Email: Beasbakehouse22@gmail.com
Phone: +64 021 025 41330

1. FRESH AND PERISHABLE PRODUCTS

Bea’s Bakehouse sells fresh and perishable baked goods, including cookies, cupcakes, cakes, custom boxes, and other bakery products.

Due to the fresh and perishable nature of our products, we do not accept returns or exchanges once an order has been collected, except where required under applicable New Zealand consumer law.

2. CHANGE OF MIND

We do not offer refunds, returns, exchanges, or store credit for change-of-mind purchases.

This includes, but is not limited to, situations where:

- You no longer want the product
- You ordered the incorrect product
- You selected the wrong flavour
- You selected the wrong box size
- You ordered the incorrect quantity
- You changed your plans
- You are unable to collect your order
- You no longer require the order

Please review all order details carefully before completing your purchase.

3. ORDER CANCELLATIONS

Because our baked goods may be prepared specifically for your order and selected pickup date, cancellations are not automatically eligible for a refund.

If you need to request a cancellation, please contact Bea’s Bakehouse as soon as possible.

If preparation of your order has already started, ingredients have been purchased specifically for your order, or the order is custom or personalised, we may be unable to offer a cancellation, refund, exchange, or store credit.

Any cancellation accepted by Bea’s Bakehouse will be considered based on the circumstances and subject to applicable New Zealand law.

4. STORE PICKUP ONLY

Bea’s Bakehouse currently offers store pickup only.

We do not offer delivery.

Customers are responsible for:

- Selecting the correct pickup date and time
- Providing accurate contact information
- Arriving at the correct pickup location
- Collecting the order within the agreed pickup window
- Checking the order at collection where reasonably possible
- Safely transporting and storing the products after collection

5. LATE OR MISSED PICKUP

Please collect your order during your confirmed pickup date and time window.

If you expect to be late, please contact Bea’s Bakehouse as soon as possible.

Because our products are fresh and perishable, we cannot guarantee the quality, freshness, or availability of orders that are collected significantly later than the agreed pickup time.

Orders not collected due to customer non-attendance are generally not eligible for a refund, replacement, exchange, or store credit, except where required by law.

6. INCORRECT ORDERS

If Bea’s Bakehouse has supplied an incorrect product or made an error with your confirmed order, please contact us as soon as reasonably possible.

Please provide:

- Your full name
- Your order number
- A description of the issue
- Clear photographs of the product where relevant
- Clear photographs of the packaging where relevant

We will review the matter and provide an appropriate remedy where required.

7. DAMAGED OR QUALITY CONCERNS

If you believe your order was damaged before collection, faulty, unsafe, not of acceptable quality, or materially different from what you ordered, please contact us promptly.

Where relevant, we may ask you to provide:

- Photographs
- Your order confirmation
- Your order number
- Details of the issue
- The affected product or packaging

Depending on the circumstances and applicable law, an appropriate remedy may include a replacement, partial refund, full refund, or another suitable resolution.

8. DAMAGE AFTER COLLECTION

Once an order has been collected, customers are responsible for safe transportation, handling, and appropriate storage.

Bea’s Bakehouse is generally not responsible for damage caused after collection by:

- Dropping the product
- Tilting or overturning the product
- Leaving products in excessive heat
- Incorrect refrigeration or storage
- Unsafe transportation
- Mishandling by the customer or another person
- Leaving products unattended for an extended period

9. CUSTOM AND PERSONALISED ORDERS

Custom, personalised, and made-to-order products are generally not eligible for cancellation, return, exchange, or refund due to change of mind.

Customers are responsible for carefully checking all submitted details, including:

- Names
- Spelling
- Dates
- Colours
- Flavours
- Quantities
- Box sizes
- Design requests
- Personalised messages
- Other customisation details

If Bea’s Bakehouse makes an error or the product does not meet applicable legal guarantees, please contact us promptly.

10. PROOF OF PURCHASE

We may request proof of purchase when reviewing a complaint, refund request, or replacement request.

Acceptable proof may include:

- Order confirmation
- Receipt
- Order number
- Payment confirmation

11. NEW ZEALAND CONSUMER LAW

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand law.

12. CONTACT US

For questions or concerns about an order, please contact:

Bea’s Bakehouse
Auckland, New Zealand

Website: Beasbakehouse.com
Email: Beasbakehouse22@gmail.com
Phone: +64 021 025 41330